Hello! I'm Nikki, a San Francisco-based technologist and writer.
With 10+ of professional experience, I bring a depth of expertise to all areas of product writing, from content design to copywriting to technical documentation. On the side, I'm a freelance journalist who is passionate about uncovering and sharing stories of San Francisco's undersung heroes.
Here are a few samples of writing and design projects I've led. If you'd like to see more of a particular style of writing, feel free to contact me!
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Palolo → Exhale rebrand ✨
Design, marketing, and communications work from a six-week product rebrand project.
Localization best practices
An internal guide for UX writers, engineers, and product managers.
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User notification journeys and examples
Examples of onboarding emails, account updates, and transactional notifications.
Writing for The San Franciscan
Long-form journalism about local legends, natural history, and architectural eye candy in the city I love.
Building a bespoke seating assignment product
Design, product management, and launch of FareHarbor's seating assignment feature.
Documenting SaaS integrations
A summary of Exhale's third party integrations, written for internal employees.
Three case studies for the web
Original content for Exhale's marketing website, built in Webflow
Repair shops of San Francisco
Profiles of small businesses combating wastefulness through the art of repair.
Seating assignment documentation
User-facing guides on how to use FareHarbor's seat assignment feature.
Localization best practices
An internal guide for UX writers, engineers, and product managers.
Documenting SaaS integrations
A summary of Exhale's third party integrations, written for internal employees.
Palolo → Exhale rebrand ✨
Design, marketing, and communications work from a six-week product rebrand project.
Localization best practices
An internal guide for UX writers, engineers, and product managers.
User notification journeys and examples
Examples of onboarding emails, account updates, and transactional notifications.
Building a bespoke seating assignment product
Design, product management, and launch of FareHarbor's seating assignment feature.
Palolo → Exhale rebrand ✨
Design, marketing, and communications work from a six-week product rebrand project.
User notification journeys and examples
Examples of onboarding emails, account updates, and transactional notifications.
Building a bespoke seating assignment product
Design, product management, and launch of FareHarbor's seating assignment feature.
Palolo → Exhale rebrand ✨
Design, marketing, and communications work from a six-week product rebrand project.
Three case studies for the web
Original content for Exhale's marketing website, built in Webflow
Writing for The San Franciscan
Long-form journalism about local legends, natural history, and architectural eye candy in the city I love.
Repair shops of San Francisco
Profiles of small businesses combating wastefulness through the art of repair.