Exhale Help Center

Tools: Notion, Zendesk, Figma

It sounds weird, but working on a product with little to no documentation is one of my favorite things. I love the opportunity to build a knowledge base from the ground up, whether it's a public-facing product guide or an internal company wiki.

Within my first 6 months at Exhale, I created and launched the company's user-facing Help Center using Zendesk. A search-optimized, mobile-first resource hub, the Help Center was then integrated into the app with strategically placed links and a chatbot tool.

While I currently own the full documentation cycle from beginning to end, I also understand it shouldn't be a one-person show. I regularly sit down with our engineering and customer support teams to understand user needs and seek feedback on existing content.

Selected articles:

Exhale Help Center